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Orders and Returns

What form of payment do you accept?

We accept Visa, MasterCard, Discover, American Express and Paypal.
*For orders outside the U.S., we recommend using PayPal (especially if the card issuing bank is of non-U.S. origin)

What are my delivery options?

All of our orders ship within 24 hours of purchase (does not include weekends).

Please note we are not responsible for lost or stolen packages, or duties and fees mandated by customs (Customs $ value will be annotated as the full value of all products - discounts are not considered in the customs total value) . International orders may take approximately 15 business days or more for delivery, depending on the respective country's customs and postal processes. 

How much is shipping?

USA:
Shipping to the USA for all orders under $50 is based on weight and starts at $5.75.

Free 3-5 Day Shipping to the USA for orders of $50 or more!

All US orders are shipped based by weight using USPS First Class Mail (under 13 ounces), USPS Priority Mail (13 ounces - 3 lbs) and UPS Standard (3-5 lbs). All US orders will be received within 3-5 business days.

*Please note we are not responsible for lost or stolen packages, or returned or delayed by the postal service.

Outside of US: 
All orders are shipped based by weight using USPS First Class International Package with no tracking (approximately 15 Days). 
*We now offer Free Standard Shipping to Canada for orders of $100 or more!
*We now ship to APO or P.O. Boxes!

*Free Shipping to all other countries for orders of $200 or more!

If shipping to outside of U.S., do I need to pay customs fees or any other specific country duties and fees?

If there are any, duties and fees will be paid by recipient.  Before making your purchase, it is important to understand your customs or any other specific duties and fees that may be associated with your respective country.  

Do you charge sales tax?

Yes, we do charge 8.87% sales tax for packages sent to New York. 

How do returns work?

We want you to love your experience with LLang and your new products. On the off chance that you don't, we're here to help!

As a LLang customer, you're entitled to the following:

- A full refund on new and unopened products within 30 days of receipt.
- LLang store credit on any opened products within 30 days of receipt

Just send us an email to info@llangus.com with your order number and what item(s) you want to return, and we'll get you taken care of.

Please note that return shipping charges are responsibility of the purchaser.